Returns & Exchanges
At Dot & Key, we want you to love your skincare journey, which is why we offer a hassle-free return and exchange policy for products that are damaged, defective, or incorrect upon arrival. Please ensure that return requests are initiated within 48 hours of delivery to qualify for a full resolution.
Initiate Request
Log into your account or visit our support portal to submit a return request with your order ID and clear images of the product.
Quality Inspection
Our dedicated quality assurance team will review your submission within 24-48 hours to verify the concern and approve the pickup.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your address; please ensure the product is unused and in its original packaging.
Refund or Replacement
After the item reaches our warehouse and passes inspection, we will immediately process your replacement or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing