Frequently Asked Questions
Everything you need to know about your skincare journey with us.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your delivery status in real-time.
What is your return policy?
We offer a 7-day return policy for products that are damaged during transit or if the incorrect item was delivered. Items must be unused and in original packaging.
Are your products cruelty-free and vegan?
Yes, all Dot & Key products are 100% cruelty-free and formulated without any animal-derived ingredients.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days depending on your location. Express shipping options are available at checkout.
Are the products safe for sensitive skin?
Our products are dermatologically tested and formulated to be gentle; however, we always recommend a patch test before full application.